At VXII, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase or order number is required
- Item must not be damaged by misuse or normal wear
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personal care products (if opened or used)
- Customized or personalized products
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your card provider or bank, as processing times may vary
- If you still need help, contact our support team
Exchanges
We only replace items if they are defective, damaged, or incorrect. Please contact us for exchange requests.
Return Shipping
- Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping charges are non-refundable unless otherwise stated.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details.
How to Start a Return
To request a return or refund, please contact VXII through our Contact Us page with your order number and reason for return.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page.
Thank you for shopping with VXII.
